Introducing Smart Handover: The Best of AI and Human Support in One Seamless Flow

AI-powered customer support is a game-changer. It handles most inquiries instantly, saving your team time and effort. But some conversations need a human touch—whether it’s a complex request, a sensitive issue, or a customer who prefers being in contact with a person.

For AI-powered support to truly work, the handover between AI and your team must be seamless—and that’s exactly what Chyo’s Smart Handover delivers.

How Smart Handover Works

When a customer’s inquiry goes beyond what AI can handle—whether it’s a detailed issue, an emotional request, or something requiring human judgment—Chyo smoothly brings your team into the conversation.

Key Features:

💬 Seamless Handover – Customers stay in the same chat while AI smoothly brings in your team, ensuring a seamless experience with no need to switch to email or another platform.

📍 Full Visibility – Your team can track all Smart Handover cases in Chyo’s web application, with clear indicators for open and resolved cases.

📩 Instant Notifications – Get email alerts whenever a conversation is handed over, so no customer is left waiting.

🔄 Effortless Switching – Team members can pick up where AI left off—and even return the conversation to AI when appropriate.

📝 Clear Handover Summary – Your team gets a concise overview of the conversation and customer request, so they’re prepared before jumping in.

AI & Humans: The Perfect Customer Support Team

With Chyo, AI does the heavy lifting—handling routine questions, providing instant responses, and reducing response times. But when a human touch is needed, your team can step in instantly.

🚀 No clunky transitions. No lost context. Just smooth AI-human collaboration.

👉 Less time spent on repetitive tasks. More time to provide exceptional customer service.

Why Smart Handover Matters for Your Business?

• ✅ AI saves you time – Chyo handles routine questions so your team can focus on high-value cases.
• ✅ Humans step in when needed – No more customers getting stuck in AI loops or feeling ignored.
• ✅ Seamless collaboration – AI and your team work together to deliver an exceptional customer experience.

The result? Faster resolutions, happier customers, and less stress for your support team.

🚀 Ready to try it? Activate Smart Handover today and experience AI-First customer support with Chyo!